Riva Heat is committed to protecting your privacy and handling your personal data in a transparent, fair and secure manner. This privacy policy explains how we collect, use, store and protect your personal information when you use our website or contact us about our services.
This policy applies to the Riva Heat (https://rivaheat.com/) website and to personal data collected in connection with our products and services.
Who We Are
Riva Heat provides installation services for products including boilers, heat pumps, solar panels and EV chargers across the UK.
Riva Heat operates using a nationwide network of qualified installation partners.
If you have any questions about how we handle your personal data, you can write to us at:
97 Ribchester Road
Blackburn
England
BB1 9HT
You can also contact us through our contact page.
What Personal Data We May Collect
We may collect, use and store the following types of personal data:
- Your name
- Your email address
- Your telephone number
- Your property address
- Information about your property and existing heating or energy systems
- Information you provide when requesting a quote, making an enquiry, placing an order or booking an installation
- Payment-related information where relevant
- Technical data such as IP address, browser type, device information and website usage data
How We Collect Your Data
We may collect your personal data when you:
- Use our website
- Request a quote
- Fill in a contact form
- Place an order or booking
- Speak with our team by phone, email or online form
- Provide information during the survey or installation process
How We Use Your Personal Data
We use your personal data to:
- Provide quotes for our services
- Process orders and bookings
- Arrange surveys, installations and related services
- Respond to enquiries and provide customer support
- Improve our website, products and services
- Maintain internal records
- Comply with legal and regulatory obligations
Lawful Bases For Processing
Under UK GDPR, we must have a lawful basis for using your personal data. Depending on the circumstances, we may rely on one or more of the following lawful bases:
- Contract – where processing is necessary to provide a quote, supply products or complete an installation you have requested
- Legitimate interests – where processing is necessary for the legitimate operation and improvement of our business, provided your rights do not override those interests
- Legal obligation – where we need to process your data to comply with the law
- Consent – where consent is required, such as in relation to certain cookies
Sharing Your Data
We may share your personal information with trusted third parties where it is necessary in order to provide our services.
This may include sharing relevant information with subcontractors, engineers and installation partners who carry out surveys, supply equipment or complete installations on behalf of Riva Heat.
For example, where you request a quote or book an installation, your contact details and property information may be shared with qualified installers so they can assess the work required and carry out the installation.
We may also share your data with other trusted service providers where necessary, including:
- Installation engineers, subcontractors and installation partners
- Payment providers
- Website, software and hosting providers
- Professional advisers where necessary
- Government bodies or scheme administrators where grant applications or support schemes are involved
We only share the minimum information necessary for the relevant purpose and require third parties to handle personal data securely and in accordance with applicable data protection laws.
Google Analytics
We use Google Analytics to help us understand how visitors use our website and to improve the performance and user experience of the site.
Google Analytics may collect information such as the pages you visit, the time spent on the website, the device and browser you use, and how you arrived on the website.
For more information about how we use cookies and similar technologies, please see our Cookie Policy.
Cookies
Our website uses cookies and similar technologies to help the site function properly, understand how visitors use the site and improve our services.
Where required by law, non-essential cookies will only be used with your consent.
You can read more in our Cookie Policy.
reCAPTCHA
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
How We Keep Your Data Secure
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
Access to personal data is restricted to those who have a genuine business need to access it.
How Long We Keep Your Data
We will only keep your personal data for as long as reasonably necessary for the purposes for which it was collected, including for legal, regulatory, tax, accounting or reporting requirements.
The exact retention period will depend on the type of information involved and the reason we are holding it.
Your Rights
Under UK data protection law, you have rights in relation to your personal data. These may include the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data in certain circumstances
- Request restriction of processing in certain circumstances
- Object to processing where applicable
- Request transfer of your data to you or another organisation in certain circumstances
- Withdraw consent where processing is based on consent
To make a request in relation to your personal data, please write to us at 97 Ribchester Road, Blackburn, England, BB1 9HT or contact us via our contact page.
Complaints
If you have concerns about how we use your personal data, we would appreciate the opportunity to address them first.
You also have the right to complain to the Information Commissioner’s Office if you believe your data has been handled unlawfully.
Changes To This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our website, services or legal obligations. Any updates will be posted on this page.
Please check this page from time to time to ensure you remain happy with any changes.