General FAQ’s
Yes, you can. Our online system allows you to answer a few simple questions about your property and receive an instant fixed price for your boiler or EV charger installation. You can choose your product and book your installation date online in minutes.
If you would prefer to speak to someone, call us on 01772 669 888 or contact us here.
Yes. You can get an instant online estimate for heat pumps and solar systems. However, a home survey is required before we provide your final fixed quotation and installation date. This ensures system sizing, positioning and performance are correct for your property.
If you have questions about the process, give us a call on 01772 669 888 or get in touch.
Absolutely. All boiler engineers are Gas Safe registered. All heat pump and solar installers are MCS Certified. All EV charger installations are carried out by fully qualified electricians.
We only work with experienced professionals who meet our strict standards for safety, quality and customer care.
The Boiler Upgrade Scheme is a government initiative that provides up to £7,500 towards the cost of installing a heat pump. When you request a heat pump quote through Riva Heat, we guide you through the application process and handle the paperwork for you wherever possible.
If you would like to check your eligibility, call 01772 669 888 or contact our team.
All products we install come with a manufacturer’s warranty, which can range from several years up to extended warranty periods depending on the brand and model selected.
We register your warranty on your behalf after installation. This means your parts and labour cover is fully activated without you needing to do anything. Warranty length will always be clearly shown before you place your order.
Yes. Every installation is subject to our internal quality control process. Jobs are audited to ensure they meet both regulatory requirements and our own high standards.
We are committed to delivering safe, compliant and professional installations nationwide. If you ever have a question after installation, simply call 01772 669 888 or contact us.
Your engineer will arrive within the agreed time slot and carry out the installation safely and efficiently. They will test the system, explain how everything works and ensure the area is left clean and tidy.
Commissioning and certification paperwork will also be completed as required.
Yes. Riva Heat operates through a large network of trusted, accredited engineers across the UK. No matter where you are based, we aim to provide a professional and local installation experience backed by national standards.
Boiler FAQ’s
Yes. Our online quote system gives you a fixed price based on a few questions about your home and your current heating setup. You can choose your boiler and add any essentials, all before you checkout.
If you would rather speak to someone, call us on 01772 669 888 or contact us here.
Yes. Once you have your fixed price, you can book your installation date online and choose a suitable slot. We will then confirm the details and keep you updated before the day of installation.
Need help booking? Call 01772 669 888 or get in touch.
Yes. We provide nationwide boiler installation across the UK through our network of trusted engineers. Wherever you are based, you will receive the same high standards of workmanship, safety and customer care.
Absolutely. Every boiler installation is carried out by a Gas Safe registered engineer. Safety and compliance come first on every job, and all required commissioning and certification is completed as part of the installation.
If you have any questions before booking, call 01772 669 888 or contact us.
We offer a range of combi boilers and system boilers to suit different homes, hot water demands and heating setups. During the online journey, we will recommend suitable options based on your answers, so you can choose the best fit with confidence.
We install boilers from leading manufacturers, with options across different budgets and efficiency levels. The available models shown online are selected for reliability, performance and strong warranty support.
Yes. We offer a range of finance options so you can spread the cost of your new boiler. Finance availability and terms are shown during checkout, so you can choose the option that works best for you.
If you would like to talk through the options, call 01772 669 888 or contact us here.
Yes. If you prefer, you can pay upfront by card during checkout. Your fixed price includes the boiler, installation and the essentials required to complete the job safely and correctly.
Your engineer will arrive within the agreed time slot and carry out the installation safely and efficiently. They will test and commission the boiler, explain how to use your controls, and leave your home clean and tidy before they go.
If you have any questions before your appointment, call 01772 669 888 or contact us.
Heat Pump FAQ’s
Yes. Our online system allows you to answer a few simple questions about your property and receive an estimated price for a heat pump installation.
Because heat pumps must be carefully designed for each home, the final price is confirmed after a detailed home survey. This ensures the system is correctly sized and installed for maximum efficiency.
The Boiler Upgrade Scheme is a UK government incentive that helps homeowners switch to low-carbon heating systems such as heat pumps.
Eligible households can receive a grant of up to £7,500 towards the cost of installation. Riva Heat will apply for the BUS voucher on your behalf as part of the installation process, making it simple for you to access the funding.
Yes. A home survey is required to confirm that your property is suitable for a heat pump system. During the survey, our engineers assess insulation levels, radiator sizes, pipework and other factors that affect performance.
This allows us to design a system that delivers efficient heating and reliable hot water for your home.
Yes. Riva Heat provides heat pump installations across the UK through our nationwide network of qualified engineers.
Wherever you are located, you will receive the same high standards of workmanship, safety and customer service.
Yes. All heat pump installations are carried out by fully MCS Certified engineers.
This ensures your system is installed to recognised industry standards and allows you to qualify for government incentives such as the Boiler Upgrade Scheme.
Yes. We offer a range of finance options to help spread the cost of your heat pump installation.
You can view available finance plans during checkout, or speak to our team if you would like help choosing the best option for your budget.
Most heat pump installations take between two and five days, depending on the complexity of the system and any upgrades required to pipework or radiators.
Our engineers will explain the installation schedule in advance so you know exactly what to expect.
Yes. If you prefer, you can pay for your heat pump installation upfront by card during checkout.
Your installation price includes the system, professional installation and the essential components required for a safe and compliant setup.
The cost of a heat pump installation in the UK can vary depending on the size of your property, your existing heating system and any upgrades required to radiators or pipework.
Many homeowners are eligible for the Boiler Upgrade Scheme, which provides a government grant of up to £7,500 towards the installation. After applying the grant, the remaining cost can be significantly reduced. Riva Heat provides an online quote and confirms the final price after a home survey.
Many homes across the UK are suitable for heat pumps, including new builds and existing properties. Factors such as insulation levels, radiator sizes and available outdoor space can influence the system design.
During the home survey, our engineers assess your property and recommend the most suitable setup to ensure efficient heating and hot water.
Yes. Modern air source heat pumps are designed to operate efficiently even in cold temperatures. They can continue extracting heat from the outside air even when temperatures drop below freezing.
When properly installed and sized for your home, a heat pump can provide reliable heating throughout the UK winter while using significantly less energy than traditional fossil fuel systems.
Solar FAQ’s
Yes. Our online quote system allows you to answer a few simple questions about your home and receive an estimated price for a solar panel and battery storage system.
Before installation takes place, we carry out a detailed home survey to confirm the final system design. This ensures the solar system you choose is the right fit for your property and will perform efficiently.
Many homes across the UK are suitable for solar panels, particularly properties with roofs that receive good sunlight throughout the day.
However, some homes may not be suitable if there is significant shading from trees or nearby buildings, or if the roof receives limited sunlight. During the home survey, our team will assess your roof position, angle and shading levels to confirm whether solar is a good option for your property.
Yes. A survey is carried out before installation to confirm your home is suitable and that the system you selected will work efficiently.
During the survey, our team assesses your roof structure, electrical setup and available installation space. This allows us to finalise the system design and ensure everything is installed safely and correctly.
Yes. All solar installations are carried out by experienced MCS certified installers, ensuring your system is installed to recognised industry standards.
Battery storage systems are installed by qualified electricians to ensure safe integration with your home’s electrical system.
Most solar installations are completed within 4 to 6 weeks from the time you place your order.
Our team arranges the survey, equipment delivery, scaffolding and installation schedule to ensure the process runs smoothly and efficiently.
In most cases, the installation itself takes one to two days depending on the size of the system and whether battery storage is included.
Our installers will explain the installation process in advance so you know exactly what to expect on the day.
Yes. We offer a range of finance options to help spread the cost of your solar installation.
You can view available finance plans during checkout or speak to our team if you would like help choosing a payment option that suits your budget.
The typical return on investment for a residential solar system with battery storage in the UK is usually between 6 and 10 years.
This depends on factors such as the size of the system, electricity usage in the home and energy prices. Solar panels can significantly reduce your electricity bills by allowing you to generate and store your own power.
Yes. Your solar system includes monitoring software that allows you to track how much electricity your panels generate each day.
After installation, our team will show you how to access the monitoring system so you can see your energy generation and performance in real time.
EV Charger FAQ’s
Yes. Our online system allows you to answer a few quick questions about your home, including your fusebox location and parking arrangements.
Based on your answers, you can select your EV charger and receive a fixed installation price. You can then complete payment and book your installation date online, making the process quick and convenient.
Yes. To be eligible for a home EV charger installation, you must have off-road parking such as a driveway or private parking space next to your property.
This ensures the charger can be installed safely and that the charging cable does not need to cross a public pavement or road.
A tethered EV charger has a charging cable permanently attached to the unit, making it quick and convenient to plug in your car.
An untethered charger has a socket instead, so you use your own charging cable when needed. Some homeowners prefer untethered chargers because they can look neater when not in use.
Charging speed depends on the charger you choose and the maximum charging rate your vehicle can accept. In most homes, a dedicated EV charger provides much faster charging than a standard three-pin plug socket.
For many drivers, home charging overnight is enough to fully or largely recharge the vehicle ready for the next day.
Most EV charger installations are completed within a few hours, although this can vary depending on the layout of your property and the distance between the charger and your fusebox.
Our electrician will install the charger, carry out the necessary wiring work and fully test the system before leaving.
Yes. The installation includes the necessary wiring work to connect your EV charger to your fusebox.
Our electrician will complete the electrical work required for a safe and compliant installation, so your charger is ready to use.
Yes. The EV chargers we install come with a manufacturer’s warranty for added peace of mind.
Warranty length can vary depending on the brand and model you choose, and we make sure your charger is installed correctly so you can enjoy reliable performance.
Yes. Once the installation is complete, we carry out full testing to make sure the charger is operating safely and correctly.
This includes checking the electrical installation and confirming the charger is ready to charge your vehicle.
Yes. We provide EV charger installations for commercial properties, workplaces and other business premises.
If you are looking for a commercial EV charging installation, please call us or get in touch using our contact form so we can discuss your requirements and provide a tailored quotation.
Yes. Once you have completed the online form and selected your charger, you can complete payment online and book your installation.
This makes the process straightforward, allowing you to secure your EV charger installation quickly and conveniently.
Still need help?
If you haven’t found the answer you’re looking for, our friendly team is here to help. We’re happy to guide you through your options and explain the next steps.
